What the Resident Will See

Residents will receive an email invitation that looks like this:

The email contains download links for the Resident App and an “Accept Invitation” button.

If residents click “Accept Invitation” before downloading the app, they’ll be redirected to a page like this:
In this case, advise them to first download the app, then return to the email and click “Accept Invitation.”

Resident Registration Process

Once the app has been downloaded, residents will:

Click “Accept Invitation” from the email, which will open the Resident App.

Log in or create an account.
They can choose to sign in with:
Microsoft
Google
Apple ID
💡
Note: The login email does not have to match the one used for the invitation. This step is just to access the app.

Create their account by entering their details, including +1 before their phone number.

Verify with an OTP (One-Time Password) sent to their mobile device.

Enter their invite code (if preferred).
The invite code can be found in the original invitation email.

After entering the 2FA code and invite code, the resident will be successfully registered and can begin using the app.

Tips & Troubleshooting for Property Managers

💡 Common Resident Issues and Fixes

Resident didn’t receive the invite
Have them check their spam/junk folder or resend the invite from Manage Users.
Resident clicked “Accept Invitation” before downloading the app
Advise them to first install the app from the App Store or Google Play, then return to the email and click “Accept Invitation” again.
Invite code not working or expired
Delete the old invite and send a new one from Manage Users.
Resident didn’t receive the OTP
Ensure the resident included +1 before their phone number during registration.
App not opening correctly after clicking the invite
Confirm the resident is opening the email from the same device where the app is installed.

Providing Resident PIN Codes

What about residents who don't have a smartphone, or maybe they just left it on the kitchen counter? Fear not, Aptly has a solution for that too!

How Residents Generate a PIN Code By default, residents can generate their own unique nine-digit PIN code from within their Aptly Resident App. This code is a backup for those "oops, I forgot my phone" moments.