Contact Information
Contact Information
Phone: (602) 854-9884 Email: Info@aloepm.com Website: www.aloepm.com Tenant Portal: aloepm.rentvine.com/portals/resident Office Hours: Monday – Friday 9:00 (AM)
Office Locations
41810 W Cactus Flower Dr, Maricopa - Tell Guard you are there to see Rita Weiss. Drop boxes are located outside the house. No need to knock 14817 E Chandler Hei
Leasing Information
Application Terms
Application processing takes 24–72 hours. Rental verification typically takes the longest. Please help by contacting your landlord so they are prepared to compl
FAQ’s Leasing Calls/Communication
Basic overview of leasing process steps Applicant should meet all requirements Applicant completes application- processing can take up to 2-3 business days or 4
How to Schedule a Tour and How to Access Lockboxes or Keypads
https://portal.getaptly.com/search/djtDJTe6fxfm9f9Mt/ - Click here to find a home you’d like to tour Click Tour on the home you are interested in Fill out your
Lease Signing FAQs
A. You will be subject to the lease and pay a lease break fee. A. The required earnest deposit is $1,500 to secure the property. You may pay more if you’d like,
Move In FAQs
Q: When is my first month’s rent due? A: Your first month’s rent is due on or before your scheduled move-in date. You can view the exact payment amount and due
Prospective Tenant FAQs & Section 8
Can you hold a place before I apply? No, you are required to apply and once approved you will pay a $1,500.00 earnest deposit holding fee. We hold homes up to 3
Section 8
Properties in Phoenix and Tempe currently have to accept Section 8 vouchers per the "Source of Income Legislation." Other cities in the area may not be too far
Transferring Utilities - Gas
How to verify if a home has gas https://gis.mesaaz.gov/Html5Viewer/index.html?viewer=ExploreMesa&_gl=1*bnuzar*_ga*OTY1MzI5NTg1LjE3NjczOTczMzA.*_ga_22L3TR0546*cz
What To Expect During Approval of A Home
Once you are approved for a home, you will get an email to accept the terms and conditions. Click on Confirm Lease Terms and Review Terms Once you have signed a
Where to Find the Lockbox
Can't locate the lockbox? No worries — here's a quick guide on where to look. We do our best to place lockboxes in the most accessible spot, but the home's layo
Insurance Information
How to Submit Renters Insurance Claim
With the Second Nature Renters Insurance Program filing a claim is very simple. If your resident feels that they need to file a claim, I can provide you with th
Renter’s Insurance Policy
Tenant is required to maintain renter's insurance on Property for the duration of occupancy that includes $300,000 of legal liability coverage for damage to Lan
Resident Information
Add/Remove/Change Occupants From Leases
Step 1: Apply online and pay $65.00. Application link: ** https://portal.getaptly.com/djtDJTe6fxfm9f9Mt/applicant/home/login** -This process is used for adding
Adding or Removing a Pet From Your Lease
If you need to add or remove a pet from your lease you can let us know at info@aloepm.com . To add a pet, fill out this form. This will alert our office and sta
Aptly Resident App Keyless Entry
Residents will receive an email invitation that looks like this: The email contains download links for the Resident App and an “Accept Invitation” button. If re
Changing Occupants
Residents will complete a Roommate Release Form to remove any tenant. If no one new is moving in, the tenant(s) staying must qualify on their own. All new resid
Communication
Tenant Communication Communication can enhance your tenancy by letting Aloe Property Management know what you need. Use the telephone, email or written correspo
Fair Housing Advisory
Discrimination is ILLEGAL It is illegal under the Federal Fair Housing Act and Arizona Fair Housing laws for a property owner/seller, landlord, property manager
Late Fee Policy
Acceptance and/or refusal by the LESSOR of the rent payment after the due date shall in no manner constitute a waiver of the LESSOR’S rights in the event of the
Lease Break FAQ
We understand life changes. Here's a clear breakdown of how a lease break works, what it costs, and what to expect. How much does it cost to break my lease? Bre
Lease Break Information
There are times a resident may need to terminate their lease (ie, break their lease and move out early). While we strongly discourage this, we acknowledge that
Overview Of Charges
This addendum outlines additional charges that may be incurred by the tenant for actions beyond the standard lease agreement, routine tenant responsibilities, o
Partial Payment or Prepayments
Why? A landlord is not required to accept a partial payment of rent or other charges. A landlord accepting a partial payment of rent or other charges retains th
Renewal Process
What does the renewal process look like if we want to renew our lease?
Rental Overview Charges
This addendum outlines additional charges that may be incurred by the tenant for actions beyond the standard lease agreement, routine tenant responsibilities, o
Resident Benefit Package
Here's what's included in the RBP: 1. Liability Insurance Requirements & Program: As a resident, you are required to have liability coverage of at least $300,00
What To Expect During Move In
Once your move-in funds have been paid, you will receive an email on the day of your move-in between 9:00–9:15 AM with the subject line “Key Pickup Schedule for
Resident Payment Help
How to Pay Rent/Other Charges and Security Deposit in the Resident Portal
Inside your resident portal you will see a tab labeled "Summary" that you will go to. In here there will be two options one to make a payment and another to pay
How to Set Up Autopay in Your Resident Portal
The first step is to navigate to your summary page within your portal. From here, you will see an "Autopay" section. Click the "Enroll Now" button in this box.
Notice About the Eviction Process
We want to make sure all residents clearly understand the eviction process in Arizona and what to expect if rent remains unpaid. If rent is not paid on time, th
Rental and Housing Assistance
A program that offers rent and utility assistance to Arizona renters impacted by COVID-19 pandemic. https://des.az.gov/ERAP ** https://www.maricopa.gov/5691/Eme
Resident Payment Issues
When you try making a payment online and your payment does not go through because of this error message: UNABLE TO PROCESS PAYMENT then most likely your bank ac
Third-Party & Anonymous Rent Payments
There are situations where someone other than the tenant on the lease — such as a family member — may need to pay rent on their behalf. Here's how we handle tha
Maintaining Your Home
Appliances
If the oven or broiler will not turn on, please check the timer on the stove. Generally, the knob will pop out if the timer is off. Turn the knob until it pops
Bed Bug Awareness & Prevention Guide
Bed bugs are a re-emerging problem across the country. They are excellent “hitch-hikers” and can easily spread through travel, secondhand furniture, or even clu
Cleaning Tips
It is not always necessary to purchase expensive cleaning products. Vinegar, baking soda, ammonia, and salt are some inexpensive cleaning products with many use
Get to Know Your Home
When you move into a new home, it’s important to know where key items are located and how they work. Taking a few minutes now can save you stress later. Main Ci
HVAC Filter Info
As part of your Resident Benefit Package , we include an important (and often overlooked!) service: HVAC air filter delivery and installation through our truste
Landscaping Tips
Whether you’re new to maintaining a yard or have a green thumb, here’s what you need to know: Do not turn off the irrigation system to save on water. Plants nee
Mold & Mildew Prevention Guide (For Residents)
Moisture is what lets mold grow. Control moisture and you’ll prevent most mold and mildew. Use exhaust fans when showering/cooking and let them run 10–20 minute
Optional Home Upgrades
Certain items in your home are considered upgrades . These are provided as-is and are not covered for repair, replacement, or filter costs by the landlord. Resi
Pest Control
Keep all food sealed tightly , including pet food —store it in airtight containers or the fridge. Wipe down counters and sweep regularly to eliminate crumbs or
Prevent High Water Bills & Protect Your Home from Leaks
We strongly encourage you to set up usage alerts with your local water provider. This way, you’ll be notified quickly if your usage suddenly increases—often a s
Resident Maintenance Responsibilities
The resident is required to promptly notify Aloe Property Management of all needed repairs. Failure to inform Aloe of water leaks or any condition that result i
Maintenance
After Hours Maintenance
Our contractors expect additional compensation for working weekends, holidays or after normal business hours. Unless it is an emergency, when you schedule after
Bees
Where exactly are you seeing the bees? (e.g., near a window, roofline, tree, vent, etc.) Are the bees mostly flying around, or are they clumped together in one
Dishwasher
Your home should be equipped with a dishwasher. It is important to take care of your appliances. Dishwasher Care & Maintenance Tips To help your dishwasher run
Garbage Disposal Care & Use Guide
A garbage disposal is a convenient tool—but only if used properly. Follow these tips to keep it working smoothly and prevent costly repairs. Run cold water firs
HVAC Troubleshooting
If your air conditioner stops working, please follow these steps before submitting or escalating a maintenance request. Many common issues can be resolved quick
Keys & Lockouts
Tenants are responsible to keep track of their house keys. Tenants may make additional copies of their own Residents may have the locks re-keyed (due to securit
Kitchen Sink & Drain Care
Taking care of your kitchen sink helps prevent clogs, odors, and costly plumbing issues. Scrape, Don’t Dump – Never put food scraps, coffee grounds, rice, pasta
Maintenance Personnel
Maintenance personnel are not employees of our company, consequently we do not control their work hours. If a vendor has not contacted you within 2 business day
Maintenance Requests
How do I submit a work order from the Tenant Portal? Login with your email address and password via phone or desktop Click on Maintenance on the left hand sid
Refrigerator or Freezer Not Cooling? Here’s What to Do
If your refrigerator or freezer stops working, don’t panic — follow these steps to protect your food and help us get things back up and running as quickly as po
Resident Maintenance Responsibilities & Charge-Backs
Living in a home comes with responsibilities. Please review these guidelines carefully so you understand what is expected of you as a resident and what Aloe Pro
Roof Leak or Ceiling Leak – Troubleshooting & Temporary Steps
If you notice water coming in from the ceiling, light fixture, or attic area, please follow these steps: Do not touch or attempt to open any ceiling area where
Toilet Issues and Leaks
1. Toilet Keeps Running ✅ Check if the handle is stuck (chain may be caught). ✅ Lift the tank lid and confirm the flapper is sealing at the bottom. If not, pres
Turn off Water
Toilet Leaks How do I turn the isolation valves off? Turn the valve clockwise to turn off the water flow. Once you turn off the water, open your hot and cold li
Using Your Water Softener
Many homes in Arizona use water softeners to improve water quality. If your home has one, here’s what you need to know. Removes hard minerals (like calcium and
Washer & Dryer
Taking care of your washer and dryer will keep them working properly and help avoid costly repairs. Check Pockets First – Remove coins, tissues, pens, and other
Troubleshooting
How to Reset Resident Portal Password
If you enter your credentials in order to access your resident portal and you receive the red banner that reads " Email or Password is Incorrect" Select "Forgot
Trouble Accessing Portal
If you are experiencing difficulty accessing your portal and are receiving a message like the one below: A possible reason is that the WIFI network that you are
Move-Out Information
Move Out Instructions
Please follow these important guidelines for a smooth move-out process: Submit Notice Through Portal: Follow the steps above to submit your move-out notice thro
Move Out Questions
You should vacate the property on or before your lease end date, as stated in your lease agreement. If you choose to leave earlier, your lease obligations (incl
Notice to Vacate
Here is a copy of the move out instructions for when you will be leaving an Aloe property. We will be sad to see you go. We want to make sure you have the infor
Security Deposit Refund
Per Arizona state law, we have 14 business days from the date of lease end or move out, whichever is later, to return your security deposit or provide a written