Q: When is my first month’s rent due?

A: Your first month’s rent is due on or before your scheduled move-in date. You can view the exact payment amount and due date in your Resident Portal.

Q: Where do I pay my rent and security deposit?

A: All payments must be made through your Resident Portal. We do not accept cash. Payments can be made via ACH transfer, debit card, or credit card (processing fees may apply).

Q: Why does my lease show a $1,500 earnest deposit if I paid more?

A: Our standard earnest deposit is $1,500. If you paid more, the additional amount is applied toward your total move-in costs, but only $1,500 will appear on your lease.

Q: Is my earnest deposit refundable?

A: The $1,500 earnest deposit is non-refundable if you choose not to move forward. Any amount paid above $1,500 will be refunded.

Q: How much is my security deposit, and when is it due?

A: Your security deposit amount is listed in your lease and must be paid before move-in. This is separate from your monthly rent.

Q: Do I need to set up utilities before moving in?

A: Yes. You are responsible for setting up all utilities listed in your lease prior to move-in. We will provide instructions and provider details before your scheduled date.

Q: When do I receive the keys to the property?

A: Keys are released on or after your move-in date once your lease is signed, all move-in funds are paid, and proof of renters insurance is submitted.

Q: Can I move in early?

A: Early move-ins are not guaranteed and require written approval from Aloe Property Management. Additional fees may apply.

Q: Can I change the locks after I move in?

A: No. Changing locks is not permitted without prior written approval from Aloe Property Management.

Q: Can I paint or make changes to the property?

A: Any modifications, including painting or upgrades, must be approved in writing before being made.

Q: What if I decide not to move in after signing the lease?

A: Your earnest deposit will be forfeited, and additional cancellation penalties may apply per your lease terms.

Q: How do I contact Aloe Property Management if I have more questions?

A: You can reach us by phone or email. Contact details are listed in your welcome packet and on our website.