Moisture is what lets mold grow. Control moisture and you’ll prevent most mold and mildew.

Daily habits

Use exhaust fans when showering/cooking and let them run 10–20 minutes after to clear moisture.
Keep shower curtains/liners inside the tub while showering; squeegee or wipe down tile, glass, and fixtures after.
Leave bathroom doors open after use to help air out.
Wipe up water right away (floors, counters, around sinks/tubs).
Open blinds/curtains a bit daily to promote airflow and reduce condensation on windows.
Keep A/C returns and vents unblocked; use ceiling fans to circulate air.
Check under sinks weekly for dampness or drips.

What not to do

Don’t let standing water sit (on floors, window tracks, shower ledges, plants trays).
Don’t run humidifiers or boil water for long periods without ventilation.
Don’t store wet towels, rugs, or clothes in piles—hang to dry.
Don’t ignore musty odors—that’s often the first sign of hidden moisture.

Light mildew (surface only): Clean with a household bathroom cleaner or a mild detergent solution. Dry the area fully.
Condensation on windows/walls: Wipe dry and crack a window or run the fan to improve airflow.
Targets to clean regularly: Shower tile/grout, caulk lines, window sills/tracks, and the rubber door gasket on front-load washers (if applicable).

⚠️ Safety: Never mix bleach and ammonia. If you’re sensitive to cleaners, wear gloves and ventilate.

Please submit a maintenance request in your Tenant Portal (in writing) if you notice:

A leak (under sinks, behind toilets, around appliances) or standing water anywhere.
Fan not working, A/C not cooling/dehumidifying, or unusual HVAC noises.
Discoloration or spots on walls, ceilings, baseboards, window frames, or floors that return after cleaning.
Loose or cracked bathroom tile/caulk where water can get behind surfaces.
Roof leaks or water stains after rain.
A smell of persistent mustiness you can’t locate.

Assess: We’ll verify moisture/mold concerns, document, and identify the likely source.
Remediate:
For minor surface mildew, we’ll guide on cleaning and prevention.
For larger or hidden issues, we’ll send a qualified vendor to test (if needed), find the source, and remediate.
Fix sources: We’ll address the leak or ventilation problem contributing to moisture.

Keep the home reasonably clean and promptly dry wet areas.
Use ventilation (bath/kitchen fans) and keep humidity in a normal range.
Report moisture, leaks, or recurring mildew right away through the Portal so we can help early.
You may be responsible for damage caused by not reporting or by preventable moisture issues (e.g., letting leaks continue, not running fans, or not drying spills).