Living in a home comes with responsibilities. Please review these guidelines carefully so you understand what is expected of you as a resident and what Aloe Property Management (Aloe PM) and the property owner will handle.

📢 Reporting Repairs

Prompt Notification: You must notify Aloe PM right away of any needed repairs.
Written Requests Required: All non-emergency repairs must be submitted in writing through your Tenant Portal.
Emergencies: Phone calls are only acceptable for emergencies that risk injury or major property damage (e.g., fire, gas leak, flooding).
False Repair Reports: Submitting false reports or intentionally misleading claims will result in charges of:
$75 minimum trip charge per vendor
$65 coordination fee per incident
Plus any additional hourly labor required to investigate.

✅ Tenant Maintenance Responsibilities (At Your Expense)

Replace light bulbs.
Replace or repair screens if torn/damaged.
Tighten or repair cabinet catches, knobs, hinges, and handles.
Reinstall fallen towel bars or toilet paper holders.
Replace HVAC filters every 2 months.
Relight gas furnace or water heater pilot light (if needed).
Spray yard for bugs and weeds.
Keep grass and weeds out of rock areas and flowerbeds.
Replace smoke/carbon monoxide detector batteries yearly.
Troubleshoot clogged toilets, clogged garbage disposals, and reset GFI switches.

⚠️ Resident-Caused Damages (You Will Be Charged)

Failure to replace HVAC filters, leading to A/C or heating failure.
Empty water heater tank causing element damage.
Any unusual damage or wear to floors, walls, or ceilings caused by pets, children, smoking, or guests.
Broken windows or glass.
Damage to fences, exterior walls, or landscaping (including replacing dead plants/trees if caused by neglect or misuse).
Neglect, Abuse, or Misuse: If damages are caused by resident misuse, abuse, or neglect, you will be charged in full for repairs.
Examples:Clogged plumbing from toys, diapers, napkins, brushes, or personal items flushed down toilets.
Jammed garbage disposal due to improper use.
Failure to reset a tripped GFI switch or disposal safety button.
Not Equipment Failure: These situations are not considered property defects. Unless a contractor confirms otherwise (e.g., roots in the system, pipe collapse, septic backup), we assume the issue was caused by misuse.
Damages Always Charged: Any damage from abuse or misuse will always be billed to you.

💵 Maintenance Charge-Backs

If a vendor determines the issue is due to resident negligence, misuse, or something easily remedied, you will be billed for the service call.
Trip Charges:Missed appointment (no-show or failure to provide access): $75 minimum trip fee
$65 coordination fee for rescheduling
Additional vendor charges as invoiced
Outstanding Balance: Charges will be added to your rental account and must be paid with your next rental payment (or sooner).

🛠️ Repairs Handled by Aloe / Owner

At the owner’s expense (unless tenant-caused):

HVAC (A/C & heat system repairs)
Water heater elements (if not caused by tenant neglect)
Roof leak repairs
Plumbing repairs behind walls or under sinks
Electrical repairs
Rotted wood repair/painting

⏳ Important Notes

Delays: Some repairs require owner approval. Costly repairs may take extra time—please be patient while we coordinate.
Vendor Feedback: Aloe PM relies on licensed contractors to determine whether issues are tenant-caused or normal wear.
Responsibility: You are liable for all damage caused by your actions, misuse, neglect, pets, children, guests, or failure to report problems promptly.

✅ Summary:

Report repairs quickly and truthfully.
Handle small, routine maintenance yourself.
Cooperate with vendors for scheduled appointments.
Expect to be charged for damages or repairs caused by misuse, neglect, false claims, or missed appointments.

Lease terms:

Resident Damages / Maintenance Charge-Backs Repair for damages caused by your neglect, abuse or misuse will be charged back to you in full. We will rely on the servicing contractor to tell us what caused the problem. A few examples of misuse include, clogged plumbing due to items dropped in the toilet (toys, brushes, diapers, napkins, any personal items) or a jammed garbage disposal. The plumbing repair cost will be your responsibility. This is not considered equipment failure and you should do everything you can to handle these issues yourself. Unless the contractor indicates it was not caused by you (i.e. roots in system, pipe collapsed, septic tank backup), we assume the problem was caused by misuse, and not by a defect of the property. Clogged plumbing is your responsibility. Damages caused by abuse or misuse will always be charged to you.

Maintenance Charge-Backs If the contractor we send to the property tells us the need for maintenance is due to your negligence, abuse, or something easily remedied like a GFI switch or circuit breaker tripped, or garbage disposal not re-set, you will be billed for it. Failure to pay the bill will result in an outstanding balance on your account, which will need to be paid with your next rental payment, or sooner.

Reporting Repairs The resident agrees to accurately report repairs to the property Management Company using the Online Portal. If the Resident makes false repair reports or claims to the manager, the resident may be charged a minimum of one $75 trip visit (there will be a separate charge for each vendor sent to the property) plus a $65 coordination charge per falsely claimed items or any damages/repairs deemed tenant caused and any other normal hourly labor incurred in researching and coordinating intentionally made false claims. Residents must be home or someone over the age of 18. TENANT IS LIABLE FOR ANY SERVICE CALL/REPAIR CHARGES IF AND WHEN THE TENANT FAILS TO KEEP YOUR SCHEDULED APPOINTMENT- OR IF DEEMED TENANT CAUSED DAMAGE OR REPAIR by the vendor. The trip charge is a minimum of $75.00 if you fail to keep an appointment, as well as a $65 coordination charge for us to reschedule. Also, keep in mind some repairs are very costly. When a great deal of money is involved, we may need to contact the owner of the property for their approval. This may cause some delay in the repair. Please be patient with our staff as we help you work through these problems.